InMotion Hosting review
We read its page, operated the term toggle, corrected its first payment and counted its languages. Here is what we found.
- ByMohamed Al-Shehri · edited by Nora Al-Mutairi
- Read on
- Score6.3 / 10
Built from what InMotion publishes about itself on its shared hosting page, and the term toggle we operated in a browser, without an account and without buying. Read on .
InMotion gives a buyer ninety days to change their mind, a window no other company here matches. And it publishes its site in sixteen languages, none of which is Arabic.
We corrected a figure before writing this page: Our record carried a first payment of 93.36 dollars on a twelve-month term at four dollars seventy-nine a month, and the product of those two is $57.48. We did not find the figure we had printed anywhere on the page, so we corrected it to what the page’s own numbers require
And on the languages: InMotion publishes seventeen entries in its alternate-language set, in 16 languages: English, Spanish, Dutch, German, Italian, French, Chinese in two editions, Turkish, Greek, Hindi, Ukrainian, Portuguese in two editions, Polish and Russian. Arabic is not among them
How this review was built
We bought nothing from InMotion. We read its shared hosting page in a browser, because it refuses a direct fetch, and operated the term toggle, creating no account and typing no personal detail.
A limit stated at the top of the page: the company prints no total anywhere and we did not reach a cart. The first payment we name is the published rate times the term rather than a figure we saw. We replaced a number we could not find with one their published figures require, which is an improvement in traceability rather than in observation.
Speed and uptime sit outside the score, here and at every company on this list, because measuring them needs a bought plan.
Buying and price
6.5
Basis: the company’s own pages · weight 33%
Four terms, and the short one is light to buy and heavy to keep.
We corrected the first payment before writing: Our record carried a first payment of 93.36 dollars on a twelve-month term at four dollars seventy-nine a month, and the product of those two is $57.48. We did not find the figure we had printed anywhere on the page, so we corrected it to what the page’s own numbers require
Then we operated the toggle: We operated the term toggle and four terms appeared: a month at sixteen dollars ninety-nine, a year at four seventy-nine renewing at fourteen ninety-nine, and two and three years at four ninety-nine renewing at thirteen ninety-nine. So the term that looks lightest to buy is the heaviest to keep, and the page shows both figures without drawing the comparison
We score the one-year term because it is the one the page leads with, and a reader deserves to know the longer terms invert the order: twenty cents a month more at the start against a dollar a month less afterwards.
| Value | Points |
|---|---|
| Renewal jumps to 3.1× the opening price | 3.61 |
| a 12-month term is available | 8.17 |
| The renewal price is on the pricing page | 10.00 |
| $57.48 today | 7.13 |
Support availability
6.0
Basis: the company’s own pages · weight 27%
Two channels around the clock, and no telephone.
InMotion advertises support at all hours by chat and ticket, and two channels is what puts the support score where it is. The score looks at published availability and how many routes there are, not at the quality of the answer.
And where this score fails our reader — which for this company in particular is worth its own chapter — that chapter is below.
| Value | Points |
|---|---|
| support around the clock | 10.00 |
| Contact by chat, tickets | 6.67 |
| Publishes no Arabic support | 0.00 |
Published features
4.5
Basis: the company’s own pages · weight 20%
Four items of seven.
The plan carries a free domain, email, an SSL certificate and site migration. There are no daily backups on it, no delivery network and no staging, which is why the features score falls where it does.
The page publishes an uptime guarantee of 99.99 per cent, a figure with no remedy named beside it. We do not score uptime at all, because measuring it needs a bought plan.
| Value | Points |
|---|---|
| The plan names no daily backups, staging site or CDN | 4.50 |
Refund and billing
8.0
Basis: the company’s own pages · weight 20%
Ninety days, and nothing else on this table reaches it.
The score looks at three things: is the window written down, are the exclusions published, and does the billing show the renewal price. The company writes the first two: InMotion writes a 90-day money-back guarantee, a window nothing else on this table reaches, and three times what much of it offers
For comparison on the same table: ChemiCloud gives forty-five days, much of the rest gives thirty or under, and InterServer forfeits the whole payment after day thirty.
We did not read its full terms of service, so we do not know what conditions attach to the ninety days, and we say so rather than letting the figure look absolute.
| Value | Points |
|---|---|
| a refund window of 90 days | 10.00 |
| The refund exclusions are written down | 10.00 |
| Billing does not state the renewal and its price | 0.00 |
Speed and uptime: we did not measure them
Speed and uptime sit outside this score because measuring them needs a bought plan, and the published 99.99 per cent is a promise rather than a measurement.
And we saw no total on any page, so the first payment we name is arithmetic rather than observation — a limit repeated here because it bears on the figure we corrected.
Arabic: where it reaches and where it does not
Sixteen languages, and the list itself is the answer.
We found no statement about support languages in either direction, and no occurrence of the word Arabic on the page. The detail is in the chapter before this one, because the language list is too heavy to compress into a line.
Sixteen languages, and not one of them Arabic
Sixteen languages, and not one of them Arabic.
We read what it publishes: InMotion publishes seventeen entries in its alternate-language set, in 16 languages: English, Spanish, Dutch, German, Italian, French, Chinese in two editions, Turkish, Greek, Hindi, Ukrainian, Portuguese in two editions, Polish and Russian. Arabic is not among them
No company on our table publishes in as many languages, which is exactly why the absence reads more sharply here than anywhere else. A company that builds editions in Turkish, Greek, Hindi and Ukrainian lacks neither the capability nor the machinery. The choice simply fell elsewhere.
We do not say there is intent in that, because we do not know. We say what is readable in the language set the company publishes itself, and let the list speak. This is the sixth time we have said something like it on this table, and the sharpest.
The full calculation
| Sub-score | Value | Weight | Contribution |
|---|---|---|---|
| Price | 6.5 | 33% | 2.145 |
| Support | 6.0 | 27% | 1.620 |
| Features | 4.5 | 20% | 0.900 |
| Refund | 8.0 | 20% | 1.600 |
| Total | 6.265 → 6.3 |
If not this one, then what
Both picks are computed from the scores rather than written by hand: the first is the one directly above it in the ranking, the second the one that beats it by the widest margin on the criterion it loses on.
ChemiCloud
6.4The service directly above it in the ranking.
$3.49/mo on a 12-month prepayment: $41.88 today, then $14.95/mo
Read the reviewGreenGeeks
7.2What this page offers instead on the criterion it loses on — Published features.
$2.95/mo on a 12-month prepayment: $35.40 today, then $13.95/mo
Read the review
Bottom line
Buy from InMotion if ninety days to change your mind matters to you, you read English, and you accept four items of seven. Stay away if you need backups in the plan, or if you need to be answered in Arabic by a site that publishes sixteen languages.
Questions
Did you buy this plan?
No. We read the shared hosting page in a browser and operated the term toggle, created no account and bought nothing. That is why speed and uptime are outside the score.
What will I pay on day one?
Fifty-seven dollars forty-eight for twelve months at four dollars seventy-nine. We corrected that figure: our record carried ninety-three dollars thirty-six and we could find no source for it on the page. The company prints no total, so the number is arithmetic rather than observation.
Which term should I pick?
The one-year term is cheaper to buy at four seventy-nine and dearer to renew at fourteen ninety-nine. The two longer terms start at four ninety-nine and renew at thirteen ninety-nine. So it depends on how long you mean to stay.
How long is the refund window?
Ninety days, the longest on our table. We did not read the full terms of service, so we do not know what conditions attach.
Is the site available in Arabic?
No. The company publishes seventeen entries in sixteen languages, among them Turkish, Greek, Hindi, Ukrainian, Russian and Polish, and Arabic is not one of them.
What we know, and where from
Every figure on this page, where it came from and when we read it.
| What we say | How we know | Source | Checked |
|---|---|---|---|
| Our record carried a first payment of 93.36 dollars on a twelve-month term at four dollars seventy-nine a month, and the product of those two is $57.48. We did not find the figure we had printed anywhere on the page, so we corrected it to what the page’s own numbers require | we measured it | InMotion Hosting — Core plan, one-year term | |
| InMotion publishes seventeen entries in its alternate-language set, in 16 languages: English, Spanish, Dutch, German, Italian, French, Chinese in two editions, Turkish, Greek, Hindi, Ukrainian, Portuguese in two editions, Polish and Russian. Arabic is not among them | the company states it | InMotion Hosting hreflang set | |
| We operated the term toggle and four terms appeared: a month at sixteen dollars ninety-nine, a year at four seventy-nine renewing at fourteen ninety-nine, and two and three years at four ninety-nine renewing at thirteen ninety-nine. So the term that looks lightest to buy is the heaviest to keep, and the page shows both figures without drawing the comparison | we measured it | InMotion Hosting — Core plan term toggle | |
| InMotion writes a 90-day money-back guarantee, a window nothing else on this table reaches, and three times what much of it offers | the company states it | InMotion Hosting — 90-day money-back guarantee |